Refund policy

Effective date: August 5, 2026

We want you to feel confident taking PEEKLO on real outings. This policy explains our 60-day Three-Outing Promise, cancellations, damaged items, returns, and refunds.

60-Day Three-Outing Promise

Take your PEEKLO kit on three real outings. If it does not feel worth packing again, email info@shoppeeklo.com within 60 days after delivery to request a return.

Reasonable trial use is allowed. The returned kit must include all major components supplied with the order. Please include the original packaging when reasonably available. We may reduce or deny a refund if components are missing or the product shows damage beyond ordinary trial use.

Starting a Return

Before sending anything back, email info@shoppeeklo.com with your order number, the name and email used for the order, and a brief explanation. If your return is approved, we will send return instructions. Approved returns must be shipped within 14 days after authorization.

Do not send products back without authorization. Unauthorized returns may be delayed or refused.

Return Shipping and Fees

For a Three-Outing Promise or change-of-mind return, the customer is responsible for return shipping. We recommend a tracked service because the customer remains responsible until the return reaches us. We do not charge a restocking fee. Original shipping charges, if any, are non-refundable unless required by law or the return is caused by our error.

If we sent the wrong item, or an item arrived damaged or materially defective, we will cover reasonable return or replacement shipping after we approve the claim.

Damaged, Defective, or Incorrect Items

Inspect your order promptly. Contact us within 7 days after delivery if an item is damaged, materially defective, or incorrect. Include your order number and clear photos showing the issue and the shipping package. We may offer a replacement component, replacement product, repair, store credit, or refund as appropriate. Nothing in this section limits rights that cannot legally be limited.

Items We Cannot Accept

Unless required by law, we cannot accept returns for:

Products not purchased directly from PEEKLO;
Products returned after the applicable return period;
Products with missing major components;
Damage caused by misuse, neglect, unauthorized modification, improper storage, or failure to follow instructions;
Products that present a hygiene or contamination concern;
Gift cards, final-sale items clearly marked before purchase, or digital/downloadable content once accessed, except where law requires otherwise.

Refunds

We will inspect an authorized return and notify you of the decision. Approved refunds are sent to the original payment method within 10 business days after inspection. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved a refund, contact us.

Order Cancellations and Changes

Email us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes after fulfillment begins. If an order has already shipped, the applicable return terms above apply.